Position: | Field Engineer - Tap changer | Description: | | | | Company Background: | | | | Our client is a German company. The company has a successful history of 140 years. It is the market leader in the tap changers and related devices for transmission and distribution transformers. We are now recruiting highly potential talents for its operation in China. | | | | Main Responsibilities: | | | - Be primary customer contact for the issues of MR products, working directly with customers via phone, email, visit and on-site support
- Develops and maintains positive relationship with customers via email and visiting
- Technical support: answering customers' questions, solving customers' problem in a timely manner
- Analyze and clarify the problems, and try to find the solutions to avoid the problems
- Dispatch issues to relevant colleagues for resolution
- Make sure that customers’ problems have been handled timely and ensure customer satisfaction
- As coordinator between service and sale team
| | | Qualification & Requirement: | | | - At least technical school major in EE/EC or related industrial field, prefer secondary circuit technical background, like control system, intelligent electric device
- Basic English language ability in reading and writing
- Have the basic skill of maintenance, service and repair
- Technical service job experience in power substation
- Patient, customer oriented working style, could work under pressure
- Excellent communication, negotiation and problem solving skills.
- Able to travel frequently within China.
| | | | Nationality: | Prefer local Chinese | | | | Compensation: | The starting compensation will depend upon, among others, the individual’s experience, qualifications and current earnings. | | | | Report To: | Regional Support Team Leader | | | | Location: | China | | | | | | |
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