Position: | Customer Support Engineer – Tap Changer | Description: | | | | Company Background: | | | | Our Client, a German company, the innovation leader, technology leader in the tap-changer business and also the No 1 supplier of on-load tap changer for power transformers in various industrial applications, is now searching for candidates in China. | | | | Main Responsibilities: | | | - Be primary customer contact for the issues of MR products, working directly with customers via phone, email, visit and on-site support;
- Develops and maintains positive relationship with customers via email and visiting;
- Technical support: answering customers' questions, solving customers' problem in a timely manner.
- Analyze and clarify the problems, and try to find the solutions to avoid the problems;
- Identify political problem: commissioning of the transformer, acceptance procedure/ test by the OEM
- Dispatch issues to relevant colleagues for solution;
- Make sure that customers’ problems have been handled timely and ensure customer satisfaction.
- Documentation at site (e.g. by taking photographs) and reports of breakdowns, disturbances, irregularities or other incidents to Regional Support Team Leader;
- Responsible for environmental protection measures on site (e.g. no spills of transformer oil)
- Strict compliance with the company’s safety regulations and/or safety instructions;
- Preparation of Support reports upon return from business trips ;
- Immediate feedback to Regional Support Team Leader if customers show interest in service and / or product quotations;
- Immediate feedback to Regional Support Team Leader about new projects and / or installed transformer bases (e.g. purchase of new transformer, use of competitor’s products, etc.) who will forward this information to the sales department;
- Preparation and execution of business trips in accordance with the company’s Travel Policies;
| | | | Qualification & Requirement: | | | - At least technical school major in EE/EC or related industrial field;
- Minimum 1 year related working experience in field service area;
- Have the basic skill of maintenance, service and repair;
- Technical service job experience in power substation;
- Patient, customer oriented working style, could work under pressure;
- Excellent communication, negotiation and problem solving skills;
- Understand customers’ technical and political problems;
- Flexible and creative in creating new solutions;
- Able to travel 70% of time within China;
| | | | Nationality: | Prefer local Chinese | | | | Compensation: | The starting compensation will depend upon, among others, the individual’s experience, qualifications and current earnings. | | | | Report To: | Regional Support Team Leader | | | | Location: | Suzhou, Jinan, Wuhan, Guangzhou, China | | | | | | |
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