Position: | Customer Support Engineer - Messko | Description: | | | | Company Background: | | | Our Client, a German company, the innovation leader, technology leader in the tap-changer business and also the No 1 supplier of on-load tap changer for power transformers in various industrial applications, is now searching for candidates in China.
| | | | Main Responsibilities: | | | - After- sales-service, transformer accessories in compliance with the company’s high quality & safety standards;
- Communication and technical clarification with the company’s customers at site;
- Promotion of after-sales-service for transformer accessories Conduct product training in Suzhou training center for clients from transformer works and PSBs;
- Set up of testing and if necessary/possible repairing of instruments the client claims to not working correctly;
- Product presentations, product seminars and technical trainings for customers;
- Define and implement together with sales department and the German factory strategies to increase the customer satisfaction;
- Documentation at site (e.g. by taking photographs) and reports of breakdowns, disturbances, irregularities or other incidents to Messko Support Team Leade;
- Strict compliance with the company’s safety regulations and/or safety instruction;
- Preparation of Support reports upon return from business trips;
- Immediate feedback to Messko Support Team Leader if customers show interest in service and / or product quotations;
- Immediate feedback to Support Team Leader about new projects and / or installed transformer bases (e.g. purchase of new transformer, use of competitor’s products, etc.) who will forward this information to the sales department;
- Preparation and execution of business trips in accordance with the company’s
| | | | Qualification & Requirement: | | | - At least technical school major in EE/EC or related industrial field,;
- Preferably secondary circuit technical background, like control system, intelligent electric device;
- Minimum 1 year related working experience in field service area;
- Have the basic skill of maintenance, service and repair;
- Technical service job experience in power substation;
- Patient, customer oriented working style, could work under pressure;
- Excellent communication, negotiation and problem solving skills;
- Understand customers’ technical and political problems;
- Flexible and creative in creating new solutions;
- Able to travel 70% of time within China
| | | | Nationality: | Prefer local Chinese | | | | Compensation: | The starting compensation will depend upon, among others, the individual’s experience, qualifications and current earnings. | | | | Report To: | Messko Support Team Leader | | | | Location: | Jinan, Guangzhou ， China | | | | | | |
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